For ease of handling and to help avoid production issues, you must be certain to limit your digital image file names to no more than 24 characters. There are several reasons for this; for one thing, prints made on our Noritsu 32 digital photo printer, include back printing of your order number, file names and other data, but each line of text is limited to 24 characters.

Photos with longer file names will be truncated and the back printing may become useless for image identification. In addition, the printing workstations will only display the first 24 characters of the file name, making it nearly impossible to identify the file with longer designations. Generally, shorter names are better, so resist the urge to add the complete text of the event name and date to every file. This information is better suited to an event folder name that contains the images.

Another common issue if you are using a WINDOWS computer is to make certain that you DO NOT save your files in "My Photos" or any other directory located on the computer's desktop or in the "Documents" folder. Doing so causes un-necessarily long path identification information to be added to every filename in your event. Do avoid this problem, you should create a new folder in the root directory of your computer and label it "Digital Photos" or something similar that will help you identify the location of your image files. You can easily create a shortcut to put on your desktop for easy access to the files you will be saving there. Then, when you want to save new images, you simply create a new sub-folder for each event WITHIN your "Digital Photos" directory. Place the new images inside this event folder and the will result will be significantly shorter path/filenames for each image. This will greatly simplify assembling orders and will neatly organize all of your events.

Do not include any of the following characters in the name of image files:

/ ? \ : * . ! @ # $ % ^ & ” ' , | or any special characters EXCEPT standard alphabetical or numerical characters with a dash (-) or underscore ( _ ). Because the image files are handled within a computer database system, there are often special characters that are used as field delimiters or instruction codes within the database files, and their use in the file name can cause problems with our printing software producing unexpected and sometimes catastrophic results, including unintended file deletion. You also need to insure that you use only a single period (.) in the file name. Many computer systems expect any characters that follow a period to be that file's extension type, and using more than one period can create problems.

You will not be able to upload files to Preview Gallery through the on-line Dashboard or with the Presentation Gold Upload Toolbox if the filenames include any of the above characters, nor will the Presentation Gold software will not open files with any of these illegal characters.

Finally, when using Presentation Gold or Preview Gallery to create orders or upload to an online Gallery, the files you upload MUST be located on a hard drive, NOT a DVD or CDR optical disk. Part of the upload process requires the image location and other information to be recorded on a database file that is created with the order, in the same directory that the files are located. This requires that the computer be able to write the file to the drive containing the images. In addition, orders received through Preview Gallery will require that the files be in the same location on the same computer that uploated the images to the gallery in the first place.

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