For ease of handling and to help avoid identification issues, file names should never be any longer than 15 characters.  Back printing of file names is provided on our Frontier 370 printer, but is limited to this length. Longer file names are truncated and back printing will become useless. Generally, shorter names are better, so resist the urge to add an event name and date to every file. That information is better used in the folder name of an event.

Do not include any of the following characters in the name of image files:

/ ? \ : * . ! @ # $ % ^ & ” ' , <> | or any special characters besides standard alphabetical or numerical characters or a dash (-) or underscore ( _ ). Some of these special characters are used as field delimiters, wildcard variables and/or instruction codes by our printing software and can produce unexpected and sometimes catastrophic results, including file deletion. Also make sure that you use only a single period (.) in the file name. Most computer systems expect anything that follows a period to be a file's extension, and using more than one period can create problems. Please note that our Presentation Gold software will not open files with any of these illegal characters.